Service technician was polite, explained the problem and the repair process.
Testimonials
With 60 years of experience and the most skilled technicians in the industry, we have helped countless commercial facilities with custom commercial door installations, service and repair. We take pride in the fact that our customers come back to us year after year for door service and installation. See what some of them are saying.
I wanted to recognize the hard work and dedication that your installation crew displayed last week. The men came to the site to install the sliders here at the medical facility. What seemed like an easy quick install turned into a very long day, with many unforeseen challenges.
The guys waited patiently through the down times allowing for a viable solution and installation for the interior doors. Then, they waited for the demo of the second opening and for that to get installed. I thought for sure they were going to give up and say sorry we can’t do this today. But I believe it was the more experienced of the crew who came up with a wild idea that he pitched. He motivated the crew to give it one last push when they clearly wanted to go home. The crew was able to install the slider and get it working without the required minimum rough opening.
I’ll be honest, I don’t see this kind of dedication and willingness to cooperate/finish the job from many door installers, or sub-contractors for that matter. I thought for sure they were going to leave the moment they found the first issue, especially after finding they had a 2-to-3-hour drive back home. But no, they surprised me and kept at it. We are very grateful that the doors got installed and working by the end of the day.
Please send our thanks to these men from myself and my team.
Excellent service, knowledgeable staff.
Richard
My automatic sliding door was installed today. Thank you for sending the guys that came to install it. They did an excellent job and they were great professionals. Everything went seamlessly including working with the electrician. Much appreciated!!
Very professional, and service was explained in detail. Thank you
Rob Keen
Horton Automatics were very helpful in solving our issue. Very professional and prompt in servicing us.
Joe Bastone
Horton Automatics has excellent customer service staff, and your technician had a great personality to go along with his knowledge. We have now transitioned from our previous London service to Horton.
Brian DeFreitas
The service tech does an excellent job for us and lets us know how long parts will take and when he will be back.
Service is always thorough and prompt. Joseph is a great technician, always communicates thoroughly about any issues.
Service Manager
Fast Response time. Our issues was resolved quickly and professionally!
Thank you so much for your quick and accurate work! We have a commercial door frame with a built in locking mechanism that we hadn’t activated! They were able to provide us with the 3 options to choose from that best fit our needs and completed work all within about a month. They were professional and efficient! I definitely recommend them!
I gladly submitted my review. You guys exceeded my expectations, and I will be calling you from now on instead of the company we had been using.
Facilities Manager
Just a thanks for the job your crew did on the weekend. Things went very well and smoothly on our end (unfortunately a few hiccups from who we were working for but those happen I guess). Pleasure working with you. I am still hopeful they are going through with 4 more enclosures in the new year, will let you know as soon as I do.
I appreciate the discount but truly, it was not necessary. I appreciate your company’s customer service in that the few times I’ve called since the first time, you guys always answer the phone or call back immediately. AND you send someone within 48 hours in what I would call non-emergency calls which I think is phenomenal. (you’re a door company so I would assume you have emergencies) Anyways, thank you again for the accommodation and for looking after us so quickly.
Very pleased with the service we received, it was done in a timely and professional manner.
Kevin McCoy
Excellent response time and very professional technician.
Darren Lomax
We had an automatic door that had been giving problems for over a year. Von helped us fix all the issues ASAP and explained how everything works in detail. We are very pleased with the service provided by Von at Horton.